Terms & Conditions

Online Pricing

We cannot be held responsible for any information available on this website that is not complete, accurate, or current.

Special Order & Backorder

Special orders and backorders have been suspended as we prepare to close our showroom.

Custom Design

Custom designs that are in-process will be completed according to the schedule. We are not starting new custom designs at this time.

Shipping Policy

Shipping costs

Shipping to all destinations in the United States is Insured and provided though the United States Postal Service (USPS) or the United Parcel Service (UPS). Free shipping is included with all combined orders over $200.00 USD.

Processing & Delivery times

Orders are processed daily at 10AM EST, Monday through Saturday and passed to the carrier on the evening of processing. Customers will receive an email update when their order has processed and a second update the following business day after their order has shipped along with a tracking number. Depending on the destination, packages will arrive within 1-7 business days after the order has been processed.

Missing or lost package

There are several reasons why a package gets lost or becomes a delivery exception, and most of the times it is out of our control. Please contact Golden Creations if you package does not arrive. We will use the tracking information, if lost, so that we may properly investigate the missing item and prepare a replacement shipment as soon as possible. Due to the unique customized nature of our stock, replacement items may take longer to arrive than originally anticipated.

International shipping

At this time, Golden Creations will not ship outside of the United States.

Return Policy

No refunds, returns, or exchanges while we liquidate the showroom.